Refund policy
We’re so convinced you’ll absolutely love our services, that we’re willing to offer a 7 day risk-free money back guarantee. If you are not satisfied with the service for any reason you can get a refund within 7 days of making a purchase. Please keep in mind that even though we offer a full money back guarantee, we will issue a refund only for the unused portion of the service.
In order to make a refund, the customer must issue a written application for withdrawal from the contract.
The contract shall be terminated 5 days after the Contractor receives the Customer’s written application for withdrawal from the contract by means of electronic communication.
The Customer’s application to withdraw from the contract shall contain:
• Customer’s name and surname;
• Name of the service;
• Reason for cancellation of the contract;
• The date;
• The number of classes paid;
• Number of classes paid for by the Customer but not used;
• Bank details of the Customer’s account.
Term of consideration of the application and return of funds is made within thirty (30) days from the date of receipt of the application for withdrawal from the contract by the Contractor.
Contacting us
If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us using the email below:
afk@afk-iq.com